The rules of using Booking·Tours.

Last Updated: August 7, 2026

These terms govern your use of the Booking·Tours platform, provided by Booking·Tours (Pty) Ltd, Cape Town, South Africa. They apply to tour operators who subscribe to the platform and to guests who book a tour through our booking pages or our WhatsApp booking bot. Using any part of the service means you agree to them.

Subscription & billing

• The platform is R2,000/month while your subscription is active, billed per cycle.
• You can pause for the off-season at R500/month. The fee covers secure data retention — hosting, backups, and POPIA-compliant storage of your bookings and customers while you're closed.
• Additional admin seats are billed per seat, pro-rated for the rest of the billing cycle.
• Cancel anytime. There is no exit fee and no contract lock-in.

No commission

We do not take a percentage of your bookings — not at 10 a month, not at 1,000. Booking·Tours adds no per-booking commission. The subscription is the complete software cost (standard payment-processing fees charged by your gateway such as Yoco apply separately per transaction directly to them).

WhatsApp booking assistant

Booking·Tours provides an AI-assisted booking assistant on the WhatsApp Business Platform. If you are a guest chatting with it, the following applies:

• Opt-in. The conversation starts when you message the operator's WhatsApp number, scan their QR code, or click their chat link. We only send you messages about a booking you started or gave your number for.
• Opt-out. Reply STOP at any time to stop non-essential messages. Reply DELETE to have your data erased — see our data deletion instructions.
• AI responses and human handover. Replies are generated by an AI language model from your message and the operator's live availability and pricing. Ask for a person at any time and the conversation is handed to the operator's team. No automated decision by the bot has a legal effect on you.
• Accuracy. Bookings, prices, and availability are confirmed by the operator's system. An automated reply is not a confirmed booking until you receive a booking confirmation.
• The tour itself. The tour operator — not Booking·Tours — provides the tour and is responsible for its delivery, safety, and its own cancellation and refund policy.
• Carrier and WhatsApp terms. Standard data charges from your mobile provider may apply. Your use of WhatsApp is also governed by WhatsApp's own terms and privacy policy. Meta Platforms, Inc. and WhatsApp are not parties to this agreement, do not sponsor or endorse the service, and are not responsible for it.
• Age. You must be at least 13 years old (WhatsApp's minimum age) to use the assistant, and old enough to enter a contract to make a booking.

Operators using the assistant must obtain valid opt-in from their guests, follow the WhatsApp Business Messaging Policy, and not send unsolicited or prohibited content through the channel.

Your data

You own your data and can export it at any time. We host it in South Africa, secure it with row-level security and encryption, and never sell it. See our privacy policy, data deletion instructions, and POPIA page.

Acceptable use

Use the platform to run a legitimate tour or activity business. Don't use it to send unlawful content, abuse the messaging channels, or attempt to breach the security of the service or other tenants.

Payments & refunds

Customer payments are processed through Yoco. Refunds to your customers follow the refund policy you configure. Platform subscription charges are governed by the billing terms above.

Availability & support

We aim for high availability with hourly backups and monitoring, and we provide same-day WhatsApp support during business hours. If your subscription is suspended for non-payment, you retain access to the Billing page to reactivate.

Changes & governing law

We may update these terms; the "Last Updated" date above changes when we do, and we give notice of material changes to active subscribers. These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction.

Contact

Booking·Tours (Pty) Ltd, Cape Town, Western Cape, South Africa.
Questions about these terms: sales@bookingtours.co.za
Support: support@bookingtours.co.za
Data protection & deletion: dpo@bookingtours.co.za

These terms apply to every use of the service. Subscribing operators also sign a service agreement on sign-up, which supplements — and where it conflicts, overrides — the billing terms above.