Question 1

How fast can we be live with Booking·Tours?

Accepted Answer

48 hours. Most operators sign up Friday and take their first real, paid booking by Monday.

Question 2

Does Booking·Tours take a commission per booking?

Accepted Answer

No. Zero percent commission, forever. R2,000/month flat fee regardless of how many bookings you take.

Question 3

What happens when we close for off-season?

Accepted Answer

Hit pause and billing stops. Resume when your season starts again at no extra charge.

Question 4

How does the AI WhatsApp host work?

Accepted Answer

Powered by Gemini, it reads customer intent, checks live availability, holds the slot for 15 minutes, and drafts a reply with a payment link — all in under 2 seconds. Your team approves before anything sends.

Question 5

Can I keep my existing website?

Accepted Answer

Yes. You get a branded subdomain (your-business.bookingtours.co.za). Custom domain mapping is on the roadmap.

Question 6

How do weather cancellations work?

Accepted Answer

One click cancels every affected slot. Customers get a WhatsApp and email with a self-service link to reschedule, take a voucher, or request a refund. Most customers pick reschedule.

Question 7

Does Booking·Tours do marketing for us?

Accepted Answer

The marketing engine (email builder, automations, promo codes, landing pages) is included. A done-for-you add-on with reels, social calendars, and paid ads is available from R6,500/month.

Question 8

Where is Booking·Tours data hosted?

Accepted Answer

South Africa. POPIA-compliant with row-level security, encrypted credentials (pgcrypto, AES-GCM), and no plaintext at rest.

Question 9

What if I'm not technical?

Accepted Answer

You don't need to be. Everything is set up during onboarding — usually on a single 90-minute call.

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